---
title: Why can't I reach North Data by phone?
description: Please note that North Data Support can only be reached via e-mail (info@northdata.com).
---

[Skip to content](https://help.northdata.com/en/center/why-can-i-not-reach-north-data-by-phone#main-content)

- [English](https://help.northdata.com/en/center/why-can-i-not-reach-north-data-by-phone)
- [Deutsch](https://help.northdata.com/de/center/warum-kann-ich-north-data-nicht-telefonisch-erreichen)
- [Français](https://help.northdata.com/fr/center/pourquoi-je-ne-peux-pas-joindre-north-data-par-téléphone)

English

Show submenu for translations

[![northdata-logo.png\]](https://help.northdata.com/hs-fs/hubfs/northdata-logo.png?width=250&height=86&name=northdata-logo.png)](https://www.northdata.com/)

Open main navigation

Close main navigation

- - [English](https://help.northdata.com/en/center/why-can-i-not-reach-north-data-by-phone)
    - [Deutsch](https://help.northdata.com/de/center/warum-kann-ich-north-data-nicht-telefonisch-erreichen)
    - [Français](https://help.northdata.com/fr/center/pourquoi-je-ne-peux-pas-joindre-north-data-par-téléphone)

  English
  
  Show submenu for translations
- [Back to the main page](https://www.northdata.com/)

[Back to the main page](https://www.northdata.com/)

 Hello! How can we help?

- There are no suggestions because the search field is empty.

1. [North Data Help Center](https://help.northdata.com/en/center?hsLang=en)
2. [My Account](https://help.northdata.com/en/center/my-account?hsLang=en)
3. [Contact & Support](https://help.northdata.com/en/center/my-account?hsLang=en#contact-support)

# Why can't I reach North Data by phone?

## Please note that North Data Support can only be reached via e-mail (info@northdata.com).

There are several reasons for this:

- We are one of the most visited company data portals in Germany. A significant number of our website visitors try to reach the respective companies through us. This includes complaints about orders placed in online shops, direct debits that cannot be allocated, and much more. We are a small team that can neither answer these calls nor convince callers that they have dialled the wrong phone number. 
- The Premium Service is priced as an information service, and we invest the income generated primarily in further development. For us to have a phone support, we would be forced to charge higher prices. 

If you need support, please contact us by email at: **[info@northdata.com](mailto:info@northdata.com). **This will allow us to process your request efficiently and forward it directly to the appropriate person.

- [My Account](https://help.northdata.com/en/center/my-account?hsLang=en#main-content)

    - [Account & Access](https://help.northdata.com/en/center/my-account?hsLang=en#account-access)
    - [Subscription & Cancellation](https://help.northdata.com/en/center/my-account?hsLang=en#subscription-cancellation)
    - [Contact & Support](https://help.northdata.com/en/center/my-account?hsLang=en#contact-support)
- [Premium Services](https://help.northdata.com/en/center/premium-services?hsLang=en#main-content)

    - [General Information](https://help.northdata.com/en/center/premium-services?hsLang=en#general-information)
    - [Dossier](https://help.northdata.com/en/center/premium-services?hsLang=en#dossier)
    - [Network diagram](https://help.northdata.com/en/center/premium-services?hsLang=en#network-diagram)
    - [Watchlist](https://help.northdata.com/en/center/premium-services?hsLang=en#watchlist)
- [Ownership & Flags](https://help.northdata.com/en/center/ownership-flags?hsLang=en#main-content)

    - [General Information](https://help.northdata.com/en/center/ownership-flags?hsLang=en#general-information)
    - [Ownership Features](https://help.northdata.com/en/center/ownership-flags?hsLang=en#ownership-features)
    - [Flag Features](https://help.northdata.com/en/center/ownership-flags?hsLang=en#flag-features)
- [Data Services](https://help.northdata.com/en/center/data-services?hsLang=en#main-content)

    - [API](https://help.northdata.com/en/center/data-services?hsLang=en#api)
    - [Exports](https://help.northdata.com/en/center/data-services?hsLang=en#exports)
- [Searching](https://help.northdata.com/en/center/searching?hsLang=en#main-content)

    - [Simple Search](https://help.northdata.com/en/center/searching?hsLang=en#simple-search)
    - [Power Search](https://help.northdata.com/en/center/searching?hsLang=en#power-search)
- [Sources & Register](https://help.northdata.com/en/center/sources-register?hsLang=en#main-content)

    - [General Information](https://help.northdata.com/en/center/sources-register?hsLang=en#general-information)
    - [Germany](https://help.northdata.com/en/center/sources-register?hsLang=en#germany)
    - [France](https://help.northdata.com/en/center/sources-register?hsLang=en#france)
    - [Austria](https://help.northdata.com/en/center/sources-register?hsLang=en#austria)
    - [Netherlands](https://help.northdata.com/en/center/sources-register?hsLang=en#netherlands)
    - [Czech Republic](https://help.northdata.com/en/center/sources-register?hsLang=en#czech-republic)
    - [Romania](https://help.northdata.com/en/center/sources-register?hsLang=en#romania)
    - [Israel](https://help.northdata.com/en/center/sources-register?hsLang=en#israel)
    - [Denmark](https://help.northdata.com/en/center/sources-register?hsLang=en#denmark)
    - [Sweden](https://help.northdata.com/en/center/sources-register?hsLang=en#sweden)
    - [Ireland](https://help.northdata.com/en/center/sources-register?hsLang=en#ireland)
    - [Norway](https://help.northdata.com/en/center/sources-register?hsLang=en#norway)
    - [Croatia](https://help.northdata.com/en/center/sources-register?hsLang=en#croatia)
- [Company Profile](https://help.northdata.com/en/center/company-profile?hsLang=en#main-content)

    - [Data Update](https://help.northdata.com/en/center/company-profile?hsLang=en#data-update)
    - [Person Data](https://help.northdata.com/en/center/company-profile?hsLang=en#person-data)
    - [Company Data](https://help.northdata.com/en/center/company-profile?hsLang=en#company-data)
    - [Address Data](https://help.northdata.com/en/center/company-profile?hsLang=en#address-data)
    - [Industry Classification](https://help.northdata.com/en/center/company-profile?hsLang=en#industry-classification)
    - [Financial Indicators](https://help.northdata.com/en/center/company-profile?hsLang=en#financial-indicators)
- [Data Protection](https://help.northdata.com/en/center/data-protection?hsLang=en#main-content)

    - [General Information](https://help.northdata.com/en/center/data-protection?hsLang=en#general-information)
    - [Data Processing](https://help.northdata.com/en/center/data-protection?hsLang=en#data-processing)
    - [Rights & Protection Options](https://help.northdata.com/en/center/data-protection?hsLang=en#rights-protection-options)
- [Glossary](https://help.northdata.com/en/center/glossary?hsLang=en#main-content)

    - [Classification](https://help.northdata.com/en/center/glossary?hsLang=en#classification)
    - [Identifiers](https://help.northdata.com/en/center/glossary?hsLang=en#identifiers)
    - [Key Performance Indicators](https://help.northdata.com/en/center/glossary?hsLang=en#key-performance-indicators)
    - [Status & Events](https://help.northdata.com/en/center/glossary?hsLang=en#status-events)
    - [Legal Forms & Organisation](https://help.northdata.com/en/center/glossary?hsLang=en#legal-forms-organisation)
    - [Ownership & Flags](https://help.northdata.com/en/center/glossary?hsLang=en#ownership-flags)
    - [Market Intelligence](https://help.northdata.com/en/center/glossary?hsLang=en#market-intelligence)

North Data Help Center

Copyright © 2025, North Data GmbH