How can I cancel my Premium Service or Data Service in due time?

Learn more about the options available for terminating our services and the deadlines to be considered when submitting a termination notice.

The contractual relationship can be terminated at any time before the end of the current billing period. If the contract is not cancelled before the end of the billing period, then the contract period is automatically renewed based on the length of the previously specified period.

Premium Service

1. directly online via the customer account
  (MY ACCOUNT -> Account Settings -> Cancel Subscription)
2. by e-Mail,
  (info@northdata.com)
3. or by post.
  (North Data GmbH, Hermannstraße 22, 20095 Hamburg/Germany)

For technical processing reasons, the notice periods are:

1. one day for online cancellation
2. three days in case of cancellation by e-Mail
3. two weeks in case of cancellation by post

The contract period is for:

Monthly subscription: at least one month
Annual subscription: at least one year
Team Accounts: at least one year

Data Service

The termination by the user of the Data Service can take place either:

1. by e-Mail,
  (info@northdata.com)
2. or by post.
  (North Data GmbH, Hermannstraße 22, 20095 Hamburg/Germany)

For technical processing reasons, the notice periods are:

1. three days in case of cancellation by e-Mail
2. two weeks in case of cancellation by post

The contract period is for:

Data/Widget APIs: at least one month
Quarterly Exports: at least one year

Unless otherwise agreed upon in writing.